Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at d.r.dempirellc@gmail.com. If your return is approved, we’ll provide instructions on how and where to send your package.
Please note that items sent back without requesting a return first will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Edible baking products
- Customized or personalized items
- Sale items
- Gift cards
- Hazardous materials or flammable products
If you have questions about your item, please contact us before placing your order.
Exchanges
The fastest way to exchange an item is to return the original item first. Once the return is accepted, you can place a new order for the desired product.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at d.r.dempirellc@gmail.com.